Sweetwater Pool Service

Fall Nov 16 Still have a blue pool! Thanks 😊 Updated October 6 Thanks for keeping my pool sparkling- Thanks Summer for going the extra mile to meet our needs Update July 1 2023- After adding chemicals, I called as the pool was cloudy! Great response and sent technician for vacuuming. Thanks Update- April 24 pool opening day! Yeah! Pool looks clear and should be ready for swimming within a few days! Way to go! Happy with this company! As on 3-1-2023 I am pleased to see my pool is clear before opening it for this year! 2022- I am very pleased with the company and more than anything with Damon’s patience. We opened very late due to travels ( May 31 to be exact). First time with this company and the pool was soooooo green! Today is crystal clear. Thanks

Nothing sweet about it. Non performance was so bad that they terminated their own contract. Despite our repeated calls and emails, they left sand in our pool for 6 WEEKS after we had just replaced the filter. Daniel Collins promised the sand from the old filter would be vacuumed out of the pool immediately after our new filter was installed. Instead, it took SIX WEEKS of emails to John Rayment for that to happen. Every time the tech came out, their vacuum equipment failed and they would give up without finishing. They even desperately tried to blame our electrical outlet which was ridiculous lol. When they returned with working equipment the pool finally got cleaned. It took constant emails to the regional sales to make it finally happen. And even on that day the tech had to leave and come back again with better equipment. She was furious about having to spend so much time on our pool, though an hour of her time was leaving and returning with working equipment. Her name is Summer. Their techs also threw chlorine tabs in our SKIMMER instead of the chlorinator which could’ve ruined our new filter. Absolutely pathetic performance. Sweetwater’s non-performance was so bad and so well documented that they terminated their own contract. Good riddance!

I reached out to Sweetwater about my noisy motor because I had used them previously for repairs and they did fine. This time was different. The repair guy told me that I would need to replace the motor, but that since the waterfall motor worked fine they could attach that one to the main part of the pool instead until the repair gets done. Within 24 hours my pool water level dropped and I recorded the water coming out of the motor which had not previously been happening. When I reached out, it took over a week to find out that they would only come back if they were replacing the motor. They refused to put the motor back to how it was before. Ultimately, I paid $150 for them to diagnose the problem and create a bigger one. As my pool water has been stagnant all this time, it’s going to cost me even more to get it chemically balanced.

Patrick did a great job in getting the pool cleaned after the recent storms. He is always willing to answer any questions I might have. John followed up to check & clean the filter. As usual, he explained what he was doing & how long it would take. I truly appreciate all of a Sweetwater Pools employees. They are all friendly & efficient. My pool has never looked so good! Thank you everyone for helping to take this task off my shoulders.